Both methods work on our apps detect. You can either take a new picture of the or choose one from your gallery. On the photo page, tap the camera icon to take a new picture with your camera or tap ''Photos'' at the bottom left of the screen to select a picture from your album.

Since the app relies on a single picture to identify, sometimes changing the angle or distance a bit can help and please make sure the camera is focused on the species you want to identify.

We are constantly adding new species to our database. If you can't find the species you want to identify, please send us a message and we will add it to our database as soon as possible.

Please check your internet connection or switch to another network. If the problem persists, please contact us.

You can cancel your subscription in the App Store/Google Play Store. For more information, please refer to the following links: https://support.apple.com/en-us/HT202039 for Ios or https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en for Android

Re-installing the app usually solves most technical issues. The account is bound with your Apple ID/Google account, so it’s safe to re-install.

We are always happy to hear from you. You can choose setting page and tap “Feedback” to send us your feedback.

You have 3 days free trial to use our services. After that, if you want to continue using our services, you need to pay for it. You can choose to pay weekly, monthly or yearly.